Moon Goddess Handmade Beaded Jewelry Designs Policies

Moon Goddess Jewelry

Payment Options:

I accept all major credit cards and PayPal.

I do not have a minimum order requirement.

All transactions are accepted through PayPal, a secure online payment processor.

NOTE:

You do not need a PayPal account to use a major credit card.

Using your Credit Card without a PayPal account:

Click "Proceed to Checkout" (this will take you to a logon page). At the bottom of the page on the left side (by the credit card logos) click "Continue" and this will take you to the page where you can enter your billing and credit card information. (All of your information goes through PayPal Secure Payment Processor and is not seen by Moon Goddess Jewelry).

Your Email Address:

I will never use your email address for any other purpose other than to send notifications regarding your order status or to reply to your questions or comments.

Shipping and Handling:

I ship by USPS at a flat rate shipping and handling fee:

Domestic Shipping:

$0.01 to $199.99 flat rate of $5.00

$200.00 & up flat rate of $10.00

International Shipping:

$0.01 to $199.00 flat rate of $10.00

$200.00 & up flat rate of $15.00

All orders are insured.

A claim for lost orders cannot be filed with the United States Postal Service until 30 days after the date of shipment, therefore, no refunds or replacement merchandise will be given until the end of the 30 day period when a claim is filed.

Return Policy:

All returns or exchanges require our authorization. You must notify me within 7 business days of delivery of your order to initate a return or exchange and received a Return Authorization (RA). All returns for credit must be received by me within 10 business days of issuring you an RA, otherwise no credit will be honored. I do not accept returns on custom orders or sale items.

1. Exchanges or credit only.

2. Must be returned within 7 business days of receipt of package.

3. Item must be in original box.

4. All items returned must be undamaged and unused.

5. Invoice must be included in package.

6. Returns must be packaged in a padded envelope, insured and have the

RA on the front of the package.

7. Shipping charges are non-refundable.

8. There is a 10% restocking fee and a $5.00 processing fee charged on all

exchanges.

Questions or Comments:

If you have any questions or comments (if an item can be resized, a special order request, etc.), please feel free to email me at: moongoddessjewelry@verizon.net

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